Hotel Jardines de Uleta Suites
Frequently Asked Questions
Benefits of booking via our website
Do you have any questions?
Key information about our accommodation
Please see the answers to the questions most frequently asked by our guests.
Information about bookings
How can I make a booking?
You can make a booking via our website or, if you prefer, you can call reception directly to make a booking.
We require a credit or debit card as a guarantee to secure your booking.
Can I cancel my booking?
If your booking is flexible and is still within the cancellation period, you can cancel it without any problems using your booking reference and email address.
What time is check-in?
Check-in is available from 4:00 pm to 11:30 pm. Please let us know your estimated time of arrival in advance. Early check-in may be possible (subject to availability).
What time is check-out?
Check-out is by noon. Late check-out is available subject to availability.
Information about rooms and apartments
Are pets allowed?
Yes, only dogs are allowed, with a maximum of one pet per room. Check the conditions here.
Do you have a hairdryer?
Yes, all rooms have a hairdryer.
Is room service available?
Yes, you can check with reception for availability and prices for the room service.
Does the hotel provide cots?
Yes, Hotel Jardines de Uleta offers cots at no additional cost. All cots are subject to availability.
Do the apartments have a kitchen?
Yes, subject to a surcharge and availability. Please contact the hotel for further information. Bookings for apartments require a minimum number of nights’ stay.
Information about services
Is there a pool?
Yes, there is a pool at Hotel Jardines de Uleta Suites, open from June to September.
Is there a restaurant?
The Jardines de Uleta Hotel offers a café service.
Café opening hours::
- Monday to Friday: 7am – 12 noon / 7pm – 10pm
- Saturdays: 8am – 12 noon / 7pm – 10pm
- Sundays: 8am – 12 noon
- Monday to Thursday: 7.30 pm – 9.30 pm
Is there a gym?
Yes, there is a fully equipped gym available free of charge to guests. It is open from 7.00 am to 10.00 pm.
Does the hotel have parking?
We have a large, convenient private car park with over 200 spaces, and we provide charging points for electric vehicles. No booking is required. Price: €14 per day.
Is it a bikefriendly hotel?
Yes, we are a certified bike-friendly hotel. We offer bike rental service, workshop area, washing area, and private and secure bike storage.
Accessibility information
Are there adapted rooms?
Yes, we are committed to accessibility. We have rooms specifically designed and adapted to ensure the comfort and autonomy of people with reduced mobility. We recommend contacting the hotel directly by phone or email to manage your reservation and ensure that this room is available for your dates.
- Entrance door with measures that facilitate the entry of wheelchairs.
- Sliding interior doors.
- Beds located at a height between 45 and 50 cm.
- Sink placed at an adapted height and with a lower free space to not hinder the placement of a person in a wheelchair.
- Toilet equipped with support bars (one fixed and one foldable).
- Shower adapted for people with reduced mobility.
- Possibility of apartment with adapted kitchen.
Is there any step to enter the hotel or to access the reception?
No, it is completely accessible and is at ground level, without stairs.
Are there adapted parking spaces?
Yes, parking spaces for people with reduced mobility (5×3.6m)
Does the hotel have an elevator?
Yes, elevators equipped with braille signage.
Information about breakfasts
What are the breakfast times?
Breakfast is served from 7.00 to 10.00 am Monday to Friday and from 8.00 to 11.00 am on Saturdays and Sundays.
What type of breakfast is served at the hotel?
The hotel offers a buffet-style and à la carte breakfast. We can provide options for special dietary requirements (gluten-free, etc.) on request.
